Field Servicer is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you use our Job Management Software. Please read this Policy carefully. If you do
not agree with the terms of this Privacy Policy, please do not access the Software.
1. Information We Collect
We may collect the following types of information when you use the Software:
- Personal Information: name, email address, phone number, company name, and any other information you choose to provide.
- Billing Information: billing details such as billing address and payment card information. Payments are processed securely and are not stored on our servers.
- Usage Information: details about how you use the Software, the pages you visit, and feature interactions.
- Device Information: device type, operating system, and unique device identifiers.
- Location Information: your device location (e.g., GPS) when you use features such as clock-in/out, site check-ins, or tools requiring location verification.
Location data is collected only while the app is in use and strictly for operational and compliance purposes.
2. How We Use Your Information
We may use the information we collect to:
- Provide, maintain, and improve the Software.
- Process transactions and send transaction notifications.
- Respond to requests, comments, or questions.
- Send technical notices, updates, security alerts, and support/administrative messages.
- Monitor and analyse usage patterns and trends to improve performance and user experience.
- Personalise features and content.
- Verify attendance or presence at worksites when features rely on location.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with
third-party service providers who perform services on our behalf and require access to your information to do that
work. These providers are not authorised to use or disclose your information except as necessary to perform services
on our behalf or to comply with legal requirements.
4. Security
We take reasonable measures to help protect your information from unauthorised access, alteration, disclosure, or
destruction. Despite our efforts, no data transmission over the Internet or any wireless network can be guaranteed
to be 100% secure.
5. Your Choices
You can opt out of receiving promotional emails by following the instructions in those emails. Even if you opt out,
we may still send non-promotional messages related to your account or transactions. You may also control location
access through your device settings; restricting location access may limit certain features (such as clock-in/out and
compliance verification).
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will revise the “Effective Date” above.
We encourage you to review this Policy whenever you use the Software to stay informed about our practices.