Incident Reporting
Digital Incident Reporting Software for Field Operations
Structured incident capture from the field, with photos, site context, review workflow and exportable reports.
Incident workflow
Report, review, resolve
Structured submissions keep evidence, actions and audit history together.
2
open
8
resolved
1
review
Mobile report
Details captured at the time of event
Evidence attached
Photos and notes stay on the record
Resolution trail
Follow-up actions are traceable
The operational problem
Incidents reported by phone or text lose critical detail. Follow-up actions are hard to track and reconstructing what happened weeks later is unreliable.
How FieldServicer solves it
Staff submit structured incident reports from the mobile app, complete with attachments and site details. Reports move through review and remain available as an auditable record.
Capabilities
What's included
- Mobile incident submission
- Structured incident forms
- Photos and file attachments
- Site and employee association
- Review and resolution workflow
- Exportable incident reports
- Audit history for each report
Workflow
How it works, step by step
- 1
Report from the field
The staff member completes the incident form on mobile at the time it happens.
- 2
Attach evidence
Photos and files are added to the report.
- 3
Route for review
The report is linked to the site and employee and sent for review.
- 4
Resolve
Follow-up actions are recorded through to resolution.
- 5
Export
Produce the report for clients, insurers or internal review.
Benefits
What changes for your business
- Complete incident detail captured at the time
- Consistent reporting across all sites
- Traceable follow-up actions
- Records ready when they are needed
Incident workflow
Report, review, resolve
Structured submissions keep evidence, actions and audit history together.
2
open
8
resolved
1
review
Mobile report
Details captured at the time of event
Evidence attached
Photos and notes stay on the record
Resolution trail
Follow-up actions are traceable
Related industries
Related features
FAQ
Incident Reporting questions
Ready to Simplify Your Field Operations?
See how FieldServicer can help your organisation manage people, sites, compliance and reporting from one connected platform.